Gain Customer Service Skills 

Build real-world confidence in handling difficult conversations, active listening, and quick problem-solving. Learn how to guide visitors using trusted resources, encourage responsible recreation, and communicate clearly in emergency situations.

Learn about Central Montana 

Get to know Central Montana so you can confidently answer visitor questions wherever they show up. Learn what to do, where to stay, and the must-see attractions in our towns so you can point people in the right direction. You’ll be ready to turn everyday conversations into helpful, local recommendations that shape great trips.

Be a Champion for the Region 

Help shape stronger visits, longer stays, and more meaningful spending across our communities. Every positive interaction supports local businesses and keeps visitors exploring Central Montana, spending locally, and coming back again.

About the course

Learn how to deliver exceptional, guest-focused service through strong communication, active listening, and confident problem-solving. Gain the tools to support safe, responsible, and sustainable travel while navigating real-world challenges like weather and emergencies. Along the way, build deep knowledge of Central Montana and beyond so you can inspire longer, richer trips filled with meaningful stops and local discovery.

Curriculum

6 Chapters · 56 Lessons

  1. 1

    Getting Started

    1. (Included in full purchase)

      Welcome & Course Benefits

    2. (Included in full purchase)

      What You'll Learn

    3. (Included in full purchase)

      Why People Visit Central Montana

    4. (Included in full purchase)

      What is Central Montana?

    5. (Included in full purchase)

      Welcome Survey

  2. 2

    Delivering Guest-Focused Customer Service

    1. (Included in full purchase)

      Why Service Matters More Than Ever

    2. (Included in full purchase)

      Kindness Is a Skillset

    3. (Included in full purchase)

      What Would You Want

    4. (Included in full purchase)

      Listen First: The Power of Active Listening

    5. (Included in full purchase)

      True/False

    6. (Included in full purchase)

      Your Best and Worst Service Experiences

    7. (Included in full purchase)

      Where Are You Strongest?

    8. (Included in full purchase)

      The 10 and 5 Rule: Small Gestures, Big Impact

    9. (Included in full purchase)

      Handling the Tough Ones

    10. (Included in full purchase)

      Common Questions, Better Answers

    11. (Included in full purchase)

      One Kind Thing

  3. 3

    Safety, Emergency, Sustainability and Environmental Responsibility

    1. (Included in full purchase)

      Responsible Recreation

    2. (Included in full purchase)

      Addressing Road Closures + Travel Restrictions

    3. (Included in full purchase)

      Let's Talk about Wildfires

    4. (Included in full purchase)

      Practice Prompt

    5. (Included in full purchase)

      Invasive Species Awareness

    6. (Included in full purchase)

      Invasive Species Quiz

    7. (Included in full purchase)

      Being Prepared

    8. (Included in full purchase)

      A Quick Recap

  4. 4

    Representing Central Montana with Pride

    1. (Included in full purchase)

      Start Exploring Central Montana

    2. (Included in full purchase)

      Your Digital Front Door to Adventure

    3. (Included in full purchase)

      What’s Happening Around the Region?

    4. (Included in full purchase)

      What's Your Favorite Central Montana Thing?

    5. (Included in full purchase)

      Let's Start at the Birthplace

    6. (Included in full purchase)

      Up to the Hi-Line

    7. (Included in full purchase)

      Along the Rocky Mountain Front

    8. (Included in full purchase)

      In the Falls

    9. (Included in full purchase)

      A Soak in the Springs

    10. (Included in full purchase)

      The Geographic Center of Montana

    11. (Included in full purchase)

      Match the Town to the Tale

    12. (Included in full purchase)

      Did You Know? - Fun Facts Worth Sharing

    13. (Included in full purchase)

      Myth or Montana?

    14. (Included in full purchase)

      Where Would You Send Them Next?

    15. (Included in full purchase)

      Reflection

    16. (Included in full purchase)

      Confidence Check

  5. 5

    Statewide Pride: Sharing the Montana You Know and Love

    1. (Included in full purchase)

      MONTANA | Worth The Wait

    2. (Included in full purchase)

      If They Are Heading East

    3. (Included in full purchase)

      If They Are Heading West

    4. (Included in full purchase)

      If They are Heading South

    5. (Included in full purchase)

      Match the Marvel

    6. (Included in full purchase)

      Montana Resources

    7. (Included in full purchase)

      Montana State Map

    8. (Included in full purchase)

      Always Available, Always Helpful

    9. (Included in full purchase)

      Explore Indian Country

    10. (Included in full purchase)

      Get Your Guidebooks

    11. (Included in full purchase)

      Montana Memories

    12. (Included in full purchase)

      Your Montana Plan

  6. 6

    Recap & Certification

    1. (Included in full purchase)

      Certification Quiz

    2. (Included in full purchase)

      Closing Survey

    3. (Included in full purchase)

      List of Resources

    4. (Included in full purchase)

      Congratulations

The Frontier Calls 

You're Journey Starts Here

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